Chief Inspector of Borders and Immigration releases report following new initiative to check previously inspected areas of Home Office
The Chief Inspector of Borders and Immigration has released a report of his findings from a new initiative to carry out spot checks on previously inspected areas of the Home Office.
You can read the full report here.
The Chief Inspector launched the new spot check initiative in January 2013 to assess how certain areas of UK borders and immigration have changed, developed or improved since he last inspected them.
Today's findings follow checks on the Public Enquiry Office in Croydon, the Command and Control Centre in Manchester and the East Midlands Reporting Centre.
The Chief Inspector's press release notes that the following were found to be encouraging:
• all three business areas had made progress against the Chief Inspector's previous recommendations;
• staff and managers were professional, enthusiastic and committed to driving improvement;
• at the PEO in Croydon progress in implementing the recommendations had been slow, but the pace had accelerated in time for the Chief Inspector's visit;
• there were significant improvements to the Command and Control Unit in Manchester and there was a clearer idea of its purpose;
• the East Midlands Reporting Centre continues to be a well run and well managed centre.
The areas of concern highlighted by the Chief Inspector included:
• the Agency's own monitoring of how far the Chief Inspector's recommendations had been implemented was inaccurate in places. For example, data obtained from the Home Office in advance of the PEO Croydon Home Office showed that a number of actions were completed when this was not the case;
• at East Midlands Reporting Centre no record was kept of queuing times to be used as Management Information. This information would be useful for reportees waiting to be seen, for example, by giving them an indication of the how long they would have to wait.